Accessibility statement

Accessibility aim

We want this website to be usable by every visitor. This covers people with disabilities, those who listen to pages with a screen reader, those who use a keyboard to move around, those who zoom in on text, and those who adjust colour settings. It also covers anyone who finds crowded or wordy pages hard to follow. Reading about legionella risk assessments and booking the service ought to be possible no matter how someone chooses to browse. We aim for straightforward wording, a logical heading order, and a clean layout. Accessibility is not a one-off task, so we look to improve it over time.

Reporting a problem

If a page or feature on this website does not work for you, please let us know. The way to reach us is the enquiry form. Tell us what you were trying to do, which page it was on, and what went wrong. That helps us understand the barrier and look at what can be changed. We welcome this kind of feedback.

Another format

You can ask for the information on this website in a different format. If a larger print version, plain text, or a layout that is easier for you would help, make the request through the enquiry form. Say which part of the site you need and the format that suits you. We will do what we can to provide it.